Virtual Call Center Jobs

Virtual Call Center Jobs

Virtual Call Center Jobs way to make money online

Do you recognize how to make cash on-line with virtual call center jobs? And what are digital call center jobs? Also are all digital call center jobs scams? Finally how much cash can you make with call center jobs? examine on for all the solutions.

Therefore Virtual call center jobs offer you the opportunity to do business from home supplying sales, provider and technical assist for small companies to Fortune 500 organizations.

Did you realize… there are an predicted 300,000 virtual call middle agents operating from domestic inside the america, since up from 100,000 in 2006?.

Virtual call center jobs facts

call center jobs

Are all virtual call center jobs scams?

I did a number of studies on virtual call center jobs. And here’s the belief I got here to…

And there are an anticipated 300,000 digital call center marketers working from domestic. Also some of agencies that perform digital call centers are listed at the NASDAQ and New York stock change.

So relaxation assured virtual call center jobs provide legitimate earn a living from home possibilities.

The probabilities are you’ve spoken to a virtual call middle agent. So you just did not comprehend they have been running from domestic.

So digital call centers generally have education packages. Probably do not worry if you’ve haven’t any name middle enjoy.

Virtual call center job misconceptions

Here are a few misconceptions about virtual call center jobs.

 

  • Criminal background and credit checks are a scam:

    A few people whinge about the value of criminal historical past and credit score tests.

    a few human beings even suggest that it is a rip-off and virtual call centers make a fortune from it.

    Are they critical? What are those humans smoking? 🙂

    Until i’m fallacious, virtual name centers do not even pocket this money. It is going to the corporations that does the criminal history and credit checks.

    $thirteen to $50 for a heritage/credit score test can be a whole lot of money to some humans.

    However isn’t it really worth making an investment this cash to get a task? in case you get the job, you will earn returned the money to your first few hours of work.

  • Certification is a scam:

    Impartial contractors need to bypass certifications by using the virtual call centers and for each client they desire to paintings for.

    Some humans bitch that certification is a rip-off. So is it?

    Certification is there to teach you the way to use the digital call center software program and carrier customers nicely for every client.

    In case you skip a customer’s certification, you’re assured a process with that organisation. And it only costs a few hundred bucks and a few weeks of it slow. isn’t always that really worth investing in?

    Think how tons time, money and effort you spent learning at faculty, or in college. And there wasn’t even a guaranteed job on the end of it.

    In case you can’t come up with the money for or are not willing to make investments a few hundred dollars and a few weeks of your time doing education, then I endorse you examine different on line jobs.

    I assume certification is worth every penny. And making humans pay for it receives rid of the tire kickers who aren’t severe approximately the activity.

  • Companies should pay for certification:

    A few humans have counseled that digital call centers that hire you as an independent contractor need to pay on your certification/education.

    I might be wrong on this, however I examine someplace that legally digital call facilities can’t pay for certification and nonetheless rent you as an independent contractor.

    In the event that they pay in your schooling, then you could best be employed as an employee.

    If you can verify this is authentic or accurate me on this, please publish a message at the lowest of this page.

    And If you don’t desire to pay for education due to any kind of finance issue, you may sign on with digital call centers that appoint you as an employee and pay in your training.

  • You can work whatever hours you want:

    A few virtual call center jobs schedule your hours in advance and you’re required to paintings the hours you’re scheduled. So i am afraid you can’t paintings every time you experience adore it.

    Having stated that virtual name facilities that employ you as impartial contractors allow you to pick out your own time table.

  • You can do housework in between calls:

    call center jobs are much like running in a actual call middle.

    Incoming calls are lower back-to-again because of this you have to be in the front of your pc in the course of your shift, except at some point of lunch and breaks.

    So i’m afraid the house responsibilities will must wait until after paintings.

  • You can take care of your kids while you’re working:
    In order to maintain a professional environment for your clients, you must work in a noise-free environment.

    So you’ll have to organize childcare like you would if you had to go out to work at a real call center.

In Conclusions

Virtual call center jobs are a legitimate way of making a few extra money or maybe earning a complete-time earnings running from home.

Virtual name middle jobs offer a great opportunity to:

  • Stay-at-domestic mother and father
  • Primary caregivers
  • The underneath-employed and unemployed
  • Physically challenged people
  • Army veterans
  • Semi-retirees and retirees
  • Human beings dwelling in remote areas
  • College students

You need to be a self starter, punctual, and organized because you need to hold track of your very own agenda.

If running as a virtual call middle agent sounds like your sort of aspect, I suggest you deliver it a pass.

If you have any evaluations or studies with digital call middle jobs, please post your remarks at the bottom of this web page.

How much money can you make with virtual call center jobs?

Virtual call center jobs generally pay among $eight and $12 an hour.

Pay depends on experience, call volume and the enterprise. for instance, a financial organization will likely pay extra than a store.

Sales jobs provide the opportunity to earn additional commissions for successful income and up-selling to greater costly purchases. you could earn as plenty as $30 an hour in case you’re exact at changing clients into sales.

Some virtual call center jobs pay based totally at the wide variety of calls you take. Others pay with the aid of the hour. make sure you recognize how you are paid before you begin running for a company.

Most virtual call center jobs might need you to commit to running at least 15 to twenty hours a week.

Training is typically given to make sure you deliver proper product advice. some call centers pay for schooling, others don’t. Do test.

Online/phone interviews

Interviews are performed on-line and over the phone. for the duration of the interview your typing, writing, language and pc talents may be tested to make certain you have the proper traits for the activity.

Working as an independent contractor

Many virtual call centers hire agents as impartial contractors. Being an independent contractor method you run your personal business.

One upside is that you could reduce your tax invoice with the aid of claiming costs incurred in taking off and preserving your enterprise.

Typically, this means you may store 20-30% on new computer systems, printers, phones, office fixtures, net connection, telephone line, certification, books, and so forth., relying on your tax charge.

The downside is that you need to pay your personal taxes and type out your personal medical health insurance, 401K, and many others.

In conclusion, In case you don’t want the hassles of strolling your personal enterprise, you do have the choice of running for virtual call centers that recruit personnel.

Tax number

As an independent Contractor you’ll want a Tax identification variety.

In case you’re self-hired or have installation your enterprise as a sole proprietorship, you can use your social protection number on your Tax identity variety.

If you’ve installation your enterprise as a LLC, corporation, or partnership, you may use your EIN to your Tax identity wide variety.

How much do you need to invest to work as a virtual call center agent?

To be a virtual call center agent you need certain equipment to help you do your job.

Depending at the virtual call center jobs, you may should spend several hundred greenbacks before you even start paintings. if you do not have several hundred greenbacks spare, then you could desire to recollect other jobs that don’t require such an funding.Here are the minimum requirements for the majority of virtual call centers:

  • Up-to-date laptop running windows:

$500-1,000 – you can use your current computer.
Actually all digital name facilities require your laptop to run an up to date version of windows (XP, Vista, 7 or more moderen). very few digital call centers assist Mac or Linux computers.

  • Committed landline:

$20-30/month – maximum digital call centers require you to have a separate landline cellphone committed on your commercial enterprise.
A landline approach no VOIP (Voice Over IP), cable, satellite tv for pc, or cell phone lines. This line can not be used for any incoming or outgoing personal calls.

  • Corded digital telephone with mute button:

$35-100 – the phone can’t be cordless and must be plugged into the phone socket in the wall.

  • Corded headset compatible with your corded telephone:

$20-100

  • High speed internet connection:

$30-50/month

  • Quiet work space:

you can’t have kids or pets disturbing you in the background.

Some virtual call centers may require:

  • Internet Explorer web browser: some virtual call center software only work with Internet Explorer. Crazy huh?
  • Virtual call center’s certification program: $100 – to train you on how to use the virtual call centers’ system.
  • Client certification program: $30-225+ – to train you on how to service a client’s customers.
  • Service/contractor fee: $40-50/month – some virtual call centers charge a service fee to independent contractors.

Some virtual call centers also require you to undergo one or more of these checks:

  • background and credit check: $13-50
  • drug test
  • finger printing test

Some virtual call centers have quite strict technical requirements for your computer, internet access and telephone line. So make sure you can fulfill their minimum requirements.

6 types of virtual call center jobs

Here are some examples of virtual call center jobs.

  • Virtual customer service jobs: make money helping people.
  • Virtual sales jobs: make money converting incoming calls into customers. Sales agents can earn commissions for successful sales/orders.
  • Virtual telemarketing jobs: make money calling potential customers and converting them into customers. Telemarketing agents can earn commissions for successful sales/orders.
  • Virtual tech support jobs: if you’re technically savvy, you can make money providing tech support to customers.
  • Virtual roadside assistance agents: make money selling roadside assistance products and assisting motorists. Call types include inbound/outbound sales, customer service, and dispatch.
  • Virtual bilingual agents: make money supporting customers and selling products/services in another language, such as Spanish or French.

Employee vs independent contractor

I think it’s up to you whether you prefer to be hired as an employee or independent contractor. Each option has its own pros and cons.

Employee virtual call center agents

Pros:
  • Employee benefits:
    • 401k plan.
    • Health and medical insurance.
    • Free training.
    • Paid training.
    • Paid holidays and vacations.
    • Life insurance.
    • Employee stock purchase plan.
  • More stable income.
  • Paid training.
  • Free training.
  • Free background and credit checks.
Cons:
  • Lower basic pay.
  • Less flexible shift work.
  • Employee positions not available in some states.
  • Less opportunity to earn a higher income.
  • Not allowed to work for different companies.

Independent contractor virtual call center agents

Pros:
  • Higher basic pay.
  • More flexible schedule.
  • Greater opportunity to earn a higher income.
  • Able to work for multiple companies at the same time.
  • Work from anywhere in the United States.
  • Choose your own life, healthcare and medical insurance provider.
Cons:
  • Less stable income.
  • You have to pay your own taxes.
  • No paid time off or holidays.
  • You have to pay for training.
  • You have to pay for background and credit checks.
  • No pay during training.
  • You have to pay for your own life, healthcare and medical insurance.
  • No employee stock purchase plan.

I think employee call virtual center agent is the better option if you like the benefits of being an employee: stable income, paid time off, health insurance, etc.

On the other hand, being an independent contractor is the better option if you want the opportunity to earn a higher income, more flexible works hours, and aren’t put off by the unstable income and having to take care of your own taxes.

3 employee virtual call center jobs

Right here are 3 first rate digital call centers regularly cited within the media that rent you as an worker.

This indicates they deal with your taxes for you. and you obtain worker blessings which includes paid time without work medical health insurance, 401k plan, and so forth. Yippee! 🙂

Those blessings are further on your profits. while as an independent contractor, those benefits need to come out of your pay.

1. Convergys:

Has over 77,000 employees and is a publicly traded company on the New York Stock Exchange, with 2011 revenues of $2.2 billion.

Convergys are hiring virtual call center agents in these 32 U.S. states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.

Pay ranges from $8 to $20 per hour.

2. VIPdesk:

Has over 1,200 employee virtual call center agents working from home in the United States, Canada and the UK.

VIPdesk only hire virtual call center agents in these 36 U.S. states: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.

Pay ranges from $8 to $12 per hour.

3. Alpine Access:

Has over 5,000 virtual call center agents in the United States and Canada.

Alpine Access are hiring virtual call center agents in these 40 U.S. states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and Wyoming.

Pay ranges from $8 to $11 per hour.

3 independent contractor virtual call center jobs

Here are three virtual call centers often mentioned in the media that hire independent contractors.

1. LiveOps: has over 20,000 virtual call center agents across the United States.

LiveOps jobs include virtual call center sales agents, bilingual agents, licensed insurance agents, outbound sales agents, and roadside assistance agents.

Pay ranges from $13 to $30 per hour for licensed insurance agents.

2. Arise: has over 25,000 virtual call center agents providing voice, email, chat, and mobile customer service, sales and technical support across the United States, Canada, UK and Ireland.

Pay ranges:

  • United States: $9 to $19 per hour
  • Canada: $11 to $16 per hour
  • U.K.: £7 to £10 per hour
3. Working Solutions: has over 100,000 agents across the United States.

Working Solutions focus primarily on customer sales and service, tech support, data entry and editing projects. Sales and service projects include enrollments, retail sales, hospitality reservations, and dedicated account support.

They also provide technical assistance on electronics, website usage, software and telephony.

Pay ranges from $7.50 per hour to $30 per hour, depending on the project.

Virtual call center jobs availability and pay table

Employee virtual call center jobs

Please note that employee count includes all company employees, not just virtual call center employees.

I’ve ranked the virtual call centers by their pay.

call center jobs

Independent contractor virtual call center jobs

* Canada (CA): $11-16/hour, UK: £7-10/hour.

call center jobs
ToThanks to Glassdoor.com for help with the pay/hour stats.
8 other employee virtual call center jobs
I additionally observed a gaggle of different digital name middle jobs really worth considering.
Therefore If any of them graduate to factor in which I sense i am prepared to indicate them alongside the greater extraordinary organizations, i will do a write up of them right here.
Please observe that these virtual call facilities have been hiring at the time of writing. if you find out in any other case, please submit a message at the lowest of this page.
Here are eight other employee digital call center jobs ranked through their pay.
1- Support.com:
which provides remote technology services to consumers and small businesses is hiring work from home Personal Technology Experts and Sales Agents across the United States.Personal Technology Expert benefits:
  • Pays $14 per hour.
  • Medical, dental, vision benefits.
  • 401K plan.
  • Paid time off.
  • 2 week paid training.
  • Promotional opportunities.
  • Employee stock purchase plan.
Personal Technology Expert requirements:
  • Must live within the United States.
  • At least 18 years of age.
  • Minimum of 1 to 2 years of related experience in customer service.
  • Ability to type 30 to 40 words per minute.
Sale agent benefits:
  • Medical, dental, vision benefits.
  • Paid time off.
  • Employee stock purchase plan.
Sale agent requirements:
  • Must live within the United States.
  • At least 18 years of age.
  • High school diploma or GED.
  • 2-4 years of sales experience.
2- NEW Corp:
Hiring home based customer care representatives to take inbound customer service and support calls.Benefits:
  • Pays $9.50 per hour.
  • Full-time position: maximum 40 hours per week.
In addition requirements:
  • Must live within the United States.
  • Minimum 6 months of recent call center, customer service or retail experience.
  • High level of PC knowledge including familiarity with a Windows environment.
  • High school diploma or GED.
3- Asurion:
Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation, and roadside assistance requests from wireless customers.Asurion has more than 10,000 employees but they’re still hiring customer service team members in these U.S. states: Arizona, Colorado, Florida, Georgia, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, Wisconsin and Wyoming.Benefits:
  • Pays $9 to $12 per hour.
In addition requirements:
  • At least 1 year of customer service, retail or call center experience.
  • PC literacy (Windows, web navigation) and 25 words per minute typing skills.
4- Sykes Enterprises:
Employs work at home customer service and technical support agents supporting major clients worldwide.Sykes services clients worldwide but are only currently hiring in the United States.Sykes is a publicly traded company on the NASDAQ stock exchange with 2011 revenues of $1.1 billion. The company claims to have over 43,000 employees.
You may be wondering why I’ve listed Sykes here and not in the Suggested employee virtual call center jobs section.
Here’s why:
  • I could barely find any media stories on Sykes Enterprises. That’s surprising for a publicly traded company with 43,000 employees and revenues of $1.1 billion.
  • I couldn’t find any comments, good or bad, about people’s experiences working as a Sykes virtual call center agent in any of the forums.
  • I read that Sykes were closing down U.S. based call centers and moving those centers overseas. It makes me wonder just how many U.S. based virtual call center agents does Sykes really employ.
While benefits:
  • Pays $9 to $12 per hour.
  • 401(k) plan after 90 days of employment.
In addition requirements:
  • Must live within the United States.
  • At least 18 years of age.
  • High school diploma or equivalent.
  • At least six months experience in high-volume customer service.
5- Cloud 10:
Provide customer service, finance, sales, and technical support for small local businesses to Fortune 500 companies.Benefits:
  • Pays between $9 and $10 per hour.
  • Paid training program.
  • Hired as an employee, not independent contractor.
In addition requirements:
  • Must live within the United States.
  • Able to work 5 days a week, between 32 and 38 hours.
6- Sitel Work@Home Solutions:
Offer full time and part time, work from home, virtual call center jobs servicing inbound calls.Calls may involve:
  • account or product inquiries.
  • billing inquiries.
  • product or service orders.
  • installation scheduling.
  • technical product trouble shooting.
All calls will involve an element of sales, at minimum offering additional products and services.
Sitel has over 57,000 employees across 26 countries worldwide.
While benefits:
  • Pays between $8 and $11 per hour.
  • Paid training program.
  • Medical and dental benefits for full time employees.
  • 401(K)
  • Vacation and holiday pay.
In addition requirements:
  • Must live within these 34 U.S. states: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin.
  • At least 18 years of age.
  • High school diploma or GED.
  • Pass a criminal background check, credit check, and drug screen.
  • Must be able to train full time, 40 hours per week, for up to weeks.
7- U-Haul:
Offer work from home part-time seasonal positions handling incoming calls from U-Haul customers.Benefits:
  • Pays between $8 and $10 per hour.
  • Paid training program.
In addition requirements:
  • Must live within the United States.
  • At least 16 years of age.
  • Currently be in school and/or have a high school diploma or GED.
  • Able to work at least 32 hours a week.
8- West at Home:

Almost big part of West Corporation which employ thousands of home-based agents across the United States.Benefits:

  • Pays between $6 and $10 per hour.
  • Offers schedules based on a per minute, per call or guaranteed hourly rate, that at least meet the local minimum wage requirements.
  • Paid training program.

In addition requirements:

  • Must live within the United States.
  • At least 18 years of age.
  • Able to work a minimum of 10 hours per week.
  • High school diploma or GED.
  • Minimum one year customer service or sales experience.
9- NTI:

Is a 501(c)(3) not-for-profit disability organization that specializes in helping Americans with disabilities find work at home jobs.it is not only matches jobs with its own clients, but also with other virtual call centers.So, NTI offer these types of jobs:

NTI also fill jobs in areas of teaching, survey work, non-medical transcription, insurance, recruiting, real estate, data entry, medical claims, and supervisory positions.

While benefits:

  • Most jobs start at $8 to $10 per hour. Jobs that require special skills or supervisory experience pay $11 to $15 per hour.
  • Free NTI General Certification training, NTI job specific training, and production training.

In addition requirements:

  • Either receive Social Security disability benefits or are clients of their state VR agencies.

4 other independent contractor virtual call center jobs

Here are four other independent contractor virtual call center jobs worth considering ranked by their pay.

1- NCO Group:

As an NCO Home Agent you’ll service and support customers of Fortune 500 companies, answering questions regarding technical support, helping customers with service needs, placing orders and supporting a variety of business needs.Benefits:

  • Pays $9 to $12 per hour.

In addition requirements:

  • Must live within the United States.
  • At least 18 years of age.
  • Credit and background check.
2- Accolade Support:

is hiring work from home PC desktop support agents.Benefits:

  • Pays up to $10 per hour.

In addition requirements:

  • Must live within the United States.
  • Ability to provide desktop troubleshooting, support software applications and resolve internet connectivity issues.
  • Willing to submit to a criminal background check.
3- BSG Clearing:

Finally offer two types of work from home jobs, Live Operator Independent Contractor and Third-Party Verification Agents.

  • Live Operator Independent Contractor: English, Spanish or bi-lingual live operators to take inbound calls that are recorded to verify a customer’s choice to order a service. There is no selling involved.Benefits:
    • Pays minimum $8.50 per hour.
    • Compatible with Mac and Windows computers.

    In addition requirements:

    • At least 1 year of customer service experience (inbound or outbound call center).
    • At least 18 years of age.
    • Background check.
  • Third-Party Verification Agents: Listen to recordings of sales calls to determine if the sale is valid or if there’s evidence of sales fraud or undue customer confusion.Foreign languages needed: Spanish, Korean, Vietnamese, Cantonese, Mandarin, German, Arabic, Armenian, Bosnian, Farsi, Indonesian, Persian, Polish, Somalia, Russian, Tagalog, Turkish, Ukrainian and Yugoslavian.
4- 1-800-Flowers:

Recruits Work from Home Customer Service agents for busy times of the year, such as Valentines Day.Benefits:

  • Pays $6 to $9 per hour.

In addition requirements:

  • Live in the following states: Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon, or Texas.
  • At least 18 years of age.
  • High school diploma or GED.

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